Terms of Service

These Terms of Service (“Terms”) govern access to and use of OhoSync (the “Service”), operated by Monine AS, a company registered in Norway (org. no. 926 029 215) (“Monine”, “we”, “us”, “our”). By creating an account, or by using the Service in any way, the entity on whose behalf you act (“Customer”, “you”) agrees to these Terms. If you do not have authority to bind that entity, or do not agree, do not use the Service.

1. The service

OhoSync synchronises product data from a Customer’s supplier feeds (XML, CSV, Excel or Google Sheets) into the Customer’s connected online store — currently WooCommerce and Shopify. It reads a feed the Customer configures, applies the Customer’s mapping and pricing rules, and creates or updates products in the Customer’s store on the Customer’s instruction. The Service is provided on a best-effort basis (§9); the Customer is responsible for the accuracy of its supplier feeds and for reviewing changes before they reach its shop, exactly as described in §4 and §7.

2. Business use only — no consumer offering

The Service is offered exclusively to businesses acting for purposes related to their trade, business, craft or profession. It is not offered to consumers and must not be used for personal, family or household purposes. Registration requires an organisation name and a VAT number or company registration number, which we may verify. By registering you confirm you are acting on behalf of a business and not as a consumer. If you are a consumer, do not register — these Terms, including the limitations in §10, are not designed for and do not apply to consumer use, and mandatory consumer-protection law that cannot be limited by contract is not affected by anything in these Terms.

3. Accounts

You must provide accurate registration details, including your organisation name and VAT or company registration number, and keep your credentials secure. You are responsible for all activity under your account. You must be authorised to connect any store and to use any supplier feed you configure. One organisation is the owner of each account (“tenant”).

4. Your data and content; our role

You retain all rights to your data — your product catalogue, supplier feeds, store credentials and account information (“Your Data”). We do not claim ownership of Your Data. We process it only to provide the Service, as described in our Privacy Policy. You grant us the limited licence necessary to store, transmit and process Your Data for that purpose. You can export or delete Your Data at any time (§13).

OhoSync is a conduit and, where personal data is involved, a processor — it moves and transforms product data on your instruction. It is never the publisher of what appears in your store: you are the seller of the products you list, you own the content that describes them, and you are responsible for the legal accuracy of your product listings, including compliance with the EU General Product Safety Regulation (GPSR) listing duties and any claims (health, safety, certification or otherwise) that appear in your descriptions, whichever party drafted the underlying text.

5. AI-assisted features

Certain features use AI to suggest product attributes or rewrite description text from your own supplier feed. AI never generates or selects images, and never touches your product photos. Full terms governing AI-assisted features — including the disclaimer that AI output is an assistive suggestion and not verified fact, your duty to review before publishing, and how suspected problems are flagged — are set out in the AI Terms, incorporated by reference. If you never enable an AI-assisted feature, this section does not affect you.

6. Acceptable use

Do not use the Service to infringe third-party rights, to violate applicable law, to transmit malicious code, or to point the Service at systems or feeds you are not authorised to access. We may suspend accounts that put the Service or other customers at risk (§11).

7. Merchant warranties and indemnity

You warrant that:

• you hold all rights necessary to supply, or to instruct us to fetch, every item of feed data, product text and image that reaches your store through the Service — whether from your own files or a supplier’s or manufacturer’s feed you point us at;
• your use of the Service, and the listings it produces, comply with applicable law, including product-safety and labelling law (such as the EU GPSR) and rules on advertising and regulated claims in the markets where you sell; and
• you are authorised to connect the store and use the feeds you configure (§3).

You will indemnify, defend and hold harmless Monine from and against any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising from or relating to a third party’s claim — including a supplier’s, a manufacturer’s or another rights holder’s intellectual-property claim — that feed data, product text or images you supplied, or instructed us to fetch, infringes their rights or breaches applicable law. This indemnity does not cover a claim caused solely by Monine’s own breach of these Terms.

8. Plans & billing

Paid plans are billed monthly in advance by card through our payment processor, Stripe. Your subscription renews automatically each month until cancelled. You can cancel at any time from the billing page in your account; cancellation takes effect at the end of the period you have already paid for, and access continues until that date. We do not pro-rate or refund a started billing period — see our Refund Policy for the cases where a refund is issued. Plan limits (feed size, item counts, total products managed) are enforced automatically and shown in the app; exceeding a limit is handled as described there, never by silently truncating your catalogue.

9. Availability

The Service is provided on a best-effort basis, with no service-level agreement and no uptime guarantee, unless a paid SLA is expressly agreed with you in writing. Support is likewise best-effort. We aim for high availability but do not guarantee uninterrupted access; the Service depends on third parties you connect (your store, your supplier feeds) which are outside our control.

10. Limitation of liability

The service is provided “as is”. To the extent permitted by law, our total liability for all claims relating to the Service in any 12-month period is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim, and we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill.

Nothing in these Terms excludes or limits liability for gross negligence, wilful misconduct, personal injury or death, or any other liability that cannot be excluded or limited under mandatory Norwegian or EU law — such an exclusion would be void, and attempting one would put the rest of this limitation at risk, so we do not attempt it.

11. Suspension

We may suspend your access if: you materially breach these Terms or §6; a payment is overdue; we are required to by law or by a valid notice under the Copyright and Takedown Policy; or continued access poses a security, legal or operational risk. Where practicable we will give you notice and a chance to cure before suspending.

12. Termination

You can close your account at any time. We may suspend or terminate access if you breach these Terms or use the service unlawfully. On termination, your right to use the service ends, you remain responsible for fees accrued before termination, and you may export Your Data before deleting your account. §7, §10 and §15 survive termination.

13. Data export and deletion

Export a copy of your account data or permanently delete your account at any time from Account settings, in line with your rights under the GDPR — see the Privacy Policy for details.

14. Changes to these Terms

We may update these Terms, the AI Terms, the Privacy Policy or the Copyright and Takedown Policy; each carries the same version number shown at the top of this page. A material change asks every user to review and re-accept the current version before continuing to use the Service.

15. Governing law and venue

These Terms are governed by the laws of Norway. The Oslo District Court (Oslo tingrett) has exclusive venue for any dispute arising out of or relating to these Terms or the Service, except as set out in the US Addendum for a Customer located in the United States, whose arbitration agreement and class-action waiver govern instead for the disputes it covers.

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